Slow service, low quality, high price

I ordered through this app at the ACC at a Raptors game instead of using in seat dining since I was in the middle of a long section. The food took 30 minutes to arrive, more than an entire quarter, versus the five minutes it took for those sitting next to me to receive their order through regular in seat dining. When it did arrive not only was it an incorrect order but it was also cold and inedible.

There was no way to retract the order in the app after I realized it would not arrive in time, and even though there was a digital record of a pepperoni slice rather than a cheese one, they still somehow managed to mess that up (which is actually quite impressive if you think about it). There is also no tip option built into the app.

Shame on you MasterCard for affixing your name to such a horrible app and service.

The only use I could think of for this app is by underage individuals at the ACC ordering alcohol. At no point was my ID checked by staff for my alcohol order. Perhaps the AGCO should look into this...

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